FAQ
Questions we get asked most.
If your question isn't here, call or email us — a person answers.
Do I book a specific car model?
No. You book a vehicle class. The car you receive matches that class in passengers, luggage, and transmission, subject to availability at your location.
Is the rate I see the final price?
The rate is the vehicle rental only. Taxes, mandatory fees, and any optional extras are added and itemized at checkout, before you pay.
How old do I need to be?
Renters are generally 25 or older. Drivers aged 21–24 may rent where permitted, with a young driver fee. Some classes are restricted to 25+.
What do I bring to pickup?
Your valid driver's licence, a government-issued photo ID, and a payment card in your name. International renters should also bring their passport.
Is a deposit charged?
A refundable authorization may be held on your card at pickup — typically $250, or $500 for luxury and premium classes. A hold is not a charge.
What is the mileage allowance?
The allowance is confirmed at booking and printed on your rental agreement, along with any per-mile charge beyond it.
Can I add another driver?
Yes. Additional drivers must be present at pickup, meet the same requirements, and be listed on the agreement. A daily fee applies.
Can I cancel for free?
Yes, more than 48 hours before pickup. Within 48 hours, a fee of up to one day's rate may apply to prepaid reservations.
How do I pay?
By credit or debit card through our payment provider's secure page, or by reserving now with a card authorization at pickup. We never store raw card numbers on this website.
Can you deliver the vehicle?
Delivery to airports, hotels, and addresses can be arranged on request in our service areas. We confirm the meeting point and any fee in writing first.