Plans change. Here's exactly what happens.

Cancellation windows

• More than 48 hours before pickup — cancel at no charge; any prepaid amount is refunded in full.
• Within 48 hours of pickup — a cancellation fee of up to one day's rental rate may apply to prepaid reservations.
• No-show — if the vehicle is not collected within the grace period and you have not contacted us, prepaid reservations may be charged up to one day's rate and the reservation is released.

Changes to a reservation

Dates, times, locations, vehicle class, and extras can usually be changed before pickup at no admin fee. Rates are re-quoted for the new dates or class, and the difference is shown before you accept.

Refund timing

Approved refunds are issued to the original payment method. We process them within 5 business days; how quickly the money appears depends on your bank or card issuer.

Security deposit holds

A refundable card authorization is a hold, not a charge. It is released after the vehicle is returned and inspected. Release timing is controlled by your card issuer.

Early returns

Returning a vehicle early does not automatically reduce the rental charge, because rates depend on the booked rental length. Ask us before you return early and we will tell you what applies.

If we cannot supply your vehicle

If the class you booked is unavailable, we will offer a comparable or upgraded vehicle at no extra cost where possible, or refund your reservation in full.

How to cancel

Email support@exoventratechnologies.com or call +1 (701) 963-0573 with your reference number. You can also use our contact form.